Store Policy

We founded Jade Whale with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

We want you to be thrilled with your purchase! If you'd like to make a return or exchange within 14 days since receiving your items please either return the item to our store at

605 E. Main St.

Elizabeth City, NC 27909

or contact us by submitting a message on our contact page and we will respond to your request promptly.

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